Post and packaging
We charge a standard for postage and packaging all sent Royal Mail tracked post £5.00
For prints A4/A5 and cards they are sent in a hard backed envelope. Larger prints A3 are sent in a roll as sending a flat packet the print may get damaged. If you buy mulitiple things I may need to send separatly. Larger roll costs £8.50
Please email me if you choose local pick up from my studio.
For International Shipping please contact me before ordering as I have only sent a few orders abroad and it is very complicated now. I can send though just need to check prices depending on order and country.
Please do email zoe@zoenso.co.uk if any problems or requests with delivery.
Post / Delivery / Returns
Return policy
As we are selling at distance, you are entitled to return your goods in their original condition and packaging within 14 days of receipt. As a small business we cannot unfortunately cover the return postage.
Please let us know within 3 days if you have a problem.
Please contact us directly if you are not happy with your purchase. We try to photograph goods as accurately as possible to give you the best idea of your purchase. If something is not as you expected, please contact us directly on zoe@zoenso.co.uk and we shall do all we can to resolve this.
Terms and conditions
Please note that these are hand made products using mainly hand made materials, so there can be minor imperfections in the materials, and not every item is identical to that photographed (except one-off artwork clearly!).
For Jewellery, whilst the products are sealed with varnish and therefore water resistant, they are not waterproof.